Privacy Policy
Bonza Complete Plumbing and Gas ("Bonza", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. It applies to visitors of bonzacompleteplumbing.com.au and to customers who book or enquire about our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Bonza Complete Plumbing and Gas is a licensed plumbing and gas fitting business servicing Perth's southern suburbs, from Fremantle to Rockingham.
Plumbing Licence: PL10971
Gas Fitter Licence: GF19007
Registered business name: Bonza Complete Plumbing and Gas
ABN: 27 700 479 592
If you have any questions about this policy or how we handle your information, contact us on 08 6383 8033.
Information we collect
We collect personal information that you provide directly to us, and information collected automatically when you use our website.
Information you provide to us
- First and last name
- Email address
- Phone number
- Street address and suburb (needed to attend your job)
- Job type or details about the plumbing or gas work you need
- Any other information you choose to include in a message or enquiry
We collect this information when you complete a booking form on our website, call us, message us on social media, or otherwise contact us.
Information collected automatically
When you visit our website, we may automatically collect:
- Your IP address and approximate location
- Browser type and device information
- Pages viewed and time spent on our site
- Referring website or search terms that led you to us
This information is generally collected through cookies and similar technologies. See the Cookies section below for details.
How we use your information
We use personal information to:
- Respond to enquiries and provide quotes
- Schedule, confirm, and carry out plumbing and gas fitting jobs
- Communicate with you about your booking, including arrival times and job updates
- Send invoices and process payments
- Maintain records as required by our plumbing and gas fitting licences
- Improve our website and services
- Meet legal, regulatory, and insurance obligations
- Market our services to you, where you have not opted out
We do not use your information for any purpose beyond what is reasonably needed to run our business and serve our customers.
Cookies and website analytics
Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve your experience. These may include tools such as Google Analytics and social media pixels (such as Meta/Facebook), which help us measure website performance and the effectiveness of our advertising.
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of our website function.
Sharing your information
We do not sell your personal information. We may share it with:
- Trusted service providers who help us run our business, such as our website host (Wix), booking and communication tools, accounting software, and payment processors
- Suppliers or manufacturers, where needed for warranty claims on parts or systems we install
- Regulatory bodies or licensing authorities, where required by law
- Professional advisers, such as our accountant or insurer, where necessary
Any third party who handles your information on our behalf is required to protect it and use it only for the purpose we specify.
Storage and security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure systems for storing customer and booking information.
No method of electronic storage or transmission is completely secure. While we work to protect your information, we cannot guarantee its absolute security.
How long we keep your information
We retain personal information for as long as it is needed for the purposes described in this policy, including to meet our record keeping obligations as a licensed plumbing and gas fitting business, and to comply with tax and legal requirements. When information is no longer needed, we take reasonable steps to securely delete or de identify it.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Ask what personal information we hold about you
- Request access to that information
- Ask us to correct information that is inaccurate or out of date
- Withdraw consent to marketing communications at any time
- Make a complaint about how we have handled your personal information
To exercise any of these rights, contact us using the details in the "Who we are" section above. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Third party websites
Our website may contain links to third party websites, including social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.
Contact us
If you have any questions, concerns, or requests regarding this policy or your personal information, please contact us:
Phone: 08 6383 8033
Website: bonzacompleteplumbing.com.au