Privacy Policy
Our Commitment to Your Privacy
At Bonza Complete Plumbing and Gas, we treat your personal information the same way we treat your home — with care and respect. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who We Are
Bonza Complete Plumbing and Gas is a licensed plumbing and gas service provider operating across Perth's southern suburbs, from Perth to Mandurah. Our licence numbers are PL10971 and GF19007.
If you have any questions about this policy, you can reach us at:
Phone: 0427 753 359
Website: bonzacompleteplumbing.com.au
What Information We Collect
When you contact us or make a booking, we may collect:
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Your name
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Phone number and email address
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Home or job site address (suburb and street address)
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Details about the plumbing or gas work you need done
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Any other information you choose to include in your message
We only collect what we need to provide you with a quote or carry out the job.
How We Collect It
We collect your information when you:
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Submit our online booking or enquiry form
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Call us directly
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Contact us via Facebook or Instagram
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Communicate with us by email or SMS
How We Use Your Information
We use your personal information to:
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Respond to your enquiry or booking request
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Schedule and carry out your plumbing or gas service
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Send you a quote or invoice
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Follow up on completed work (e.g. to check everything went well)
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Comply with legal or regulatory obligations
We don't use your information for anything you wouldn't expect.
Do We Share Your Information?
We don't sell, rent, or trade your personal information — full stop.
We may share your information with trusted third-party service providers where necessary to run our business (for example, our booking platform or accounting software). These providers are required to handle your data securely and only for the purpose we've shared it for.
We may also disclose information if required by law or a government authority.
Storage and Security
Your information is stored securely. We take reasonable steps to protect it from misuse, loss, and unauthorised access. Our website is built on Wix, which uses industry-standard encryption and security practices.
Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This helps us improve your experience. You can disable cookies through your browser settings if you prefer.
Accessing or Correcting Your Information
You have the right to access the personal information we hold about you and to ask us to correct anything that's inaccurate. Just give us a call or send us a message and we'll sort it out promptly.
Complaints
If you have a concern about how we've handled your personal information, please contact us directly first and we'll do our best to resolve it. If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.